Your privacy matters to us. This policy explains what information we collect, how we use it, and the choices you have — in plain language, no legalese maze.
Pick It Up and Go ("we," "us," or "our") is a local courier and delivery service operating in southern New Hampshire, northern Massachusetts, and southern Maine, headquartered in Sandown, New Hampshire. Our website is pickitupandgo.com.
This policy applies to information collected via our website, booking form, phone and text communications, and directly in connection with deliveries we provide. We are the "data controller" for purposes of this policy — meaning we determine how your personal information is collected and used. Questions or concerns? See Section 14.
We only collect information that is necessary to provide our services and communicate with you.
| Category | Specific Data | How Collected |
|---|---|---|
| Identity | First name, last name | Booking form, contact form, phone / text |
| Contact | Phone number, email address | Booking form, contact form, phone / text |
| Delivery Details | Pickup address, delivery address, access codes, special instructions | Booking form |
| Item Information | Package description, declared value, size and weight | Booking form |
| Recipient Information | Recipient name, phone number, delivery instructions | Booking form |
| Payment | Card type, last 4 digits (processed and stored by Stripe — we never see or store raw card numbers) | Payment step via Stripe |
| Communications | Messages sent via contact form, email, or text | Contact form, email, SMS |
| Technical | IP address, browser type, pages visited, referral source | Automatically via cookies / server logs |
We do not collect government ID numbers, Social Security numbers, passport numbers, health or medical information, or biometric data. We do not build profiles on individuals beyond what is needed to complete deliveries and communicate with customers.
We use the information we collect for the following purposes:
We may occasionally send service-related messages such as a follow-up after your first order or a reminder about an upcoming scheduled delivery. We do not send unsolicited promotional marketing without your consent. You can opt out of any marketing communications at any time — see Section 4 for SMS or use the unsubscribe link in any email.
By providing your phone number and placing a delivery order, you consent to receive transactional SMS messages from Pick It Up and Go related to your order. These messages may include:
Message frequency varies based on order activity, typically 2–5 messages per delivery. Message and data rates may apply depending on your carrier and plan.
To stop receiving SMS messages, reply STOP to any message at any time. We will send one final confirmation text and remove you from future messages. Note that opting out of marketing messages does not prevent us from sending critical transactional messages (e.g., your driver is on the way) needed to complete an order you have already placed.
For help, reply HELP to any message or call us at (603) 819-5385.
We do not sell, rent, or trade your personal information to third parties. We work with a small number of trusted vendors who help us operate our service. These vendors are given access only to the data they need to perform their specific function and are required to protect your information.
We share pickup and delivery addresses, contact information, and package details with the driver assigned to your order — strictly to complete your delivery.
Payment processing. Your card details are transmitted directly to Stripe's servers and never pass through or are stored on ours. Stripe is PCI-DSS Level 1 certified.
Stripe Privacy Policy →Text message delivery for order confirmations and delivery status updates. Your phone number is shared with our SMS provider to send transactional messages on our behalf.
Order confirmations and contact-form replies. Your name and email are shared with our email provider only to deliver these messages.
Our website and booking system are hosted on a server with standard access logs. Logs may include IP addresses, browser types, and pages visited.
We do not share your personal information with advertising networks, data brokers, or analytics companies that would use your data to serve you ads on other websites.
We may disclose your information to law enforcement, courts, or other authorities when required by law or court order, or to protect the safety of our drivers, customers, or the public. We will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction, subject to equivalent privacy protections.
All payment processing is handled by Stripe, Inc., a leading payment processor. When you enter your payment information, it is transmitted directly and securely to Stripe over an encrypted connection.
Pick It Up and Go never receives, stores, or has access to your full credit card number, CVV, or expiration date. We receive only a payment confirmation and the last 4 digits of your card for reference.
Stripe's handling of your payment data is governed by Stripe's own Privacy Policy, available at stripe.com/privacy. Stripe is certified to PCI DSS Level 1 — the highest level of payment security.
Our website uses a limited set of cookies and similar technologies to make the site function and to understand how it's being used. We do not use cookies for behavioral advertising.
These are required for the website to operate correctly — for example, maintaining your session state as you move through the booking form. You cannot opt out of these without impairing site functionality.
We may use basic analytics to understand aggregate traffic patterns such as how many people visit the booking page and which pages are most popular. This data is aggregated and not linked to individual identities. You may opt out via your browser settings.
We do not use advertising pixels (such as Facebook Pixel or Google Ads tracking) or cross-site tracking technologies on our website.
You can control or delete cookies through your browser settings. Instructions for common browsers: Chrome, Firefox, Safari. Disabling essential cookies may affect website functionality.
We retain your personal information for as long as is necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
After the applicable retention period, your data is securely deleted or anonymized. You may request earlier deletion where your rights allow — see Section 10.
We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These include:
No method of data transmission or storage is 100% secure. If we become aware of a breach that may affect your personal data, we will notify affected individuals as required by New Hampshire law (RSA 359-C:20) and applicable federal requirements. If you believe your information has been compromised, please send us a message immediately.
Depending on where you live, you may have certain rights regarding your personal information. We honor the following requests from all customers:
Request a copy of the personal data we hold about you and how we use it.
Ask us to correct inaccurate or incomplete information about you.
Ask us to delete your personal information, subject to any legal obligations to retain it.
Request your delivery data in a commonly used, machine-readable format.
Stop receiving any promotional communications from us at any time.
Object to certain processing of your data, including automated decision-making.
To exercise any of the above rights, send us a message or call us at (603) 819-5385. We will respond within 30 days. We may need to verify your identity before processing a request. We will not discriminate against you for exercising your privacy rights.
To stop SMS messages, reply STOP to any text. To stop marketing emails, use the unsubscribe link in any email we send, or send us a message and we will remove you promptly.
Our services are intended for adults (18 years of age and older). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.
If you believe we have inadvertently collected personal information from a minor, please send us a message immediately and we will address it.
Our website may contain links to third-party websites, such as our sister site pickmeupandgo.com and Stripe's payment portal. These third-party sites have their own privacy policies, and we have no control over their content or practices.
We encourage you to review the privacy policies of any third-party sites you visit. Pick It Up and Go is not responsible for the privacy practices of those sites.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. When we make meaningful changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your data, we may notify you directly via email or SMS.
Your continued use of our services after any changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page occasionally.
Privacy questions, data requests, or concerns? Please reach out — we take this seriously.
Sandown, New Hampshire
Phone / Text: (603) 819-5385
Message us: Send Us a Message
Website: pickitupandgo.com
See also: Terms & Conditions