Please read these terms carefully before using our services. By placing a delivery request with Pick It Up and Go, you agree to be bound by the terms below.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Pick It Up and Go, LLC ("Pick It Up and Go," "we," "us," or "our"), governing your use of our website at pickitupandgo.com and all delivery services we provide.
By accessing our website, submitting a booking request, or accepting any delivery service from us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.
These Terms apply to all delivery transactions, including same-day, scheduled, and recurring delivery arrangements.
Pick It Up and Go provides local same-day and scheduled courier and delivery services throughout southern New Hampshire, northern Massachusetts, and southern Maine (the "Service Area"). Our services include, but are not limited to:
We reserve the right to decline any delivery request that falls outside our Service Area, exceeds our capacity, involves prohibited items, or that we determine cannot be safely completed at our sole discretion.
Service Area: Our services are available within southern New Hampshire (including Manchester, Nashua, and Portsmouth), northern Massachusetts, and southern Maine. Availability may vary — contact us to confirm.
All bookings are initiated through our online booking form. By submitting a booking request, you represent that all information provided — including pickup address, delivery address, item description, and contact details — is accurate and complete.
Pricing is calculated based on distance, service type, item size, and any applicable surcharges displayed at the time of booking. All prices are in U.S. dollars.
We reserve the right to adjust pricing for additional services requested during delivery (such as extra stops, waiting time exceeding 10 minutes, or special handling) and will notify you before proceeding.
We understand that plans change. Our cancellation policy is as follows:
To request a cancellation, send us a message or call (603) 819-5385 as soon as possible.
Refunds are not issued for failed deliveries caused by incorrect address information, recipient unavailability after two delivery attempts, or refusal to accept the delivery.
The following items are strictly prohibited and may not be transported through Pick It Up and Go under any circumstances:
⚠️ Attempting to ship prohibited items may result in immediate cancellation without refund, denial of future service, and referral to law enforcement where required.
You are responsible for accurately disclosing the nature of items to be delivered. Pick It Up and Go reserves the right to inspect any package if we have reasonable suspicion that a prohibited item is present.
Pick It Up and Go takes reasonable care in handling all items entrusted to us. However, our liability is limited as follows:
To file a damage claim, send us a message within 48 hours of delivery, with photos of the damaged item and packaging. Claims submitted after this window will not be accepted.
Pick It Up and Go is not responsible for delays caused by weather, traffic, road conditions, acts of God, or other circumstances outside our reasonable control.
As a customer, you agree to:
Failure to meet these responsibilities may result in failed delivery, additional charges, or cancellation of your order.
Our drivers will make reasonable efforts to complete every delivery. In the event a delivery cannot be completed:
We are not responsible for items left unattended at a recipient's request where theft, loss, or damage subsequently occurs.
All content on this website — including text, graphics, logos, icons, images, page layouts, and software — is the property of Pick It Up and Go or its content suppliers and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, transmit, or use any content from this website for commercial purposes without our prior written consent.
Our services and website are provided on an "as is" and "as available" basis. Pick It Up and Go makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that our website will be uninterrupted or error-free. Delivery time estimates are not guarantees — actual delivery times may vary due to factors outside our control.
To the fullest extent permitted by law, Pick It Up and Go's total liability to you for any claim shall not exceed the amount you paid for the specific delivery order giving rise to the claim.
In no event shall Pick It Up and Go be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business, or loss of data, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
These Terms shall be governed by and construed in accordance with the laws of the State of New Hampshire, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If not resolved within 30 days, disputes shall be submitted to binding arbitration in Hillsborough County, New Hampshire, in accordance with the American Arbitration Association's Consumer Arbitration Rules.
You agree to waive any right to a class action lawsuit or class-wide arbitration.
Pick It Up and Go reserves the right to update or modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page.
Your continued use of our services after any changes constitutes your acceptance of the revised Terms. If you disagree with any changes, you should discontinue use of our services.
Questions about these Terms? We're happy to help.
Sandown, New Hampshire
Phone / Text: (603) 819-5385
Website: pickitupandgo.com